Shreeji Sword Emporium is committed to your satisfaction. We understand that sometimes you may need to return an item. This policy outlines the guidelines for returning or exchanging products purchased from our online store.
Return Window:
India: You have 7 days from the date of receiving the product to request a return or refund.
Outside India: You have 15 days from the date of receiving the product to request a return or refund.
Conditions for Return:
We will only accept returns for items that are in the original condition as received, with all tags and packaging intact.
Any item that shows signs of wear or use will not be eligible for a return or refund.
Return Process:
To initiate a return, please contact our customer support team within the specified return window. You can reach us by email at help@shreejiswordemporium.com or by phone at +91 9256477763.
We will provide you with instructions on how to return the product.
Please note that you are responsible for shipping costs associated with returning the item.
Refunds:
Once we receive and inspect the returned item, we will initiate a refund within 15-20 Days of receiving the product, regardless of your location (India or outside India).
The refund will be issued to the original payment method used for the purchase.
If you want a refund in another account then please mail us at help@shreejiswordemporium.com or by phone at +91 9256477763.
Exchanges:
If you would like to exchange an item for a different size or colour, please contact our customer support team within the return window.
We will work with you to find a suitable replacement item and arrange for the exchange.
Note: Please note that you are responsible for shipping costs associated with returning/ Exchanges the items.
Contact Us:
If you have any questions about our return and refund policy, please don’t hesitate to contact us
Email: help@shreejiswordemporium.com
Phone: +919256477763
This Refund and Returns Policy is created by Shreeji Sword Emporium and should not be used on any other website.
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